Server Management
Our server management experts support client server installations running physical and virtual Microsoft and *nix operating systems, from single-server environments to redundant SAN-connected clusters. In addition to ensuring that best practices are followed during server deployments, ongoing maintenance activities ensure that these systems are secure and configured for optimum performance. Our services include support for file/print, application, database, and IP services (e.g., DHCP, DNS) configurations.
Data and Email Encryption
Our experience in encryption technologies for data-at-rest as well as data-in-transit support federal regulatory requirements for HIPAA, PCI, as well as DoD standards.
Network Operations Center (NOC) Staffing
As data and voice networks continue to converge, achieving optimum network performance is not just a desire, but a demand. Our NOC teams provide around-the-clock monitoring, assessment and remediation of network problems, as well as routine maintenance and upkeep of network infrastructure equipment.
Help Desk
As the first point of contact for problem reporting, the help desk represents the first opportunity to address users’ needs in an efficient, caring and cost-effective way. Our enterprise help desk support staff will effectively solve users’ problems remotely or escalate to the appropriate technical resource for resolution. This reduces downtime, increases user satisfaction, and helps to eliminate more costly on-site visits.
Desktop Support
InfoTech goes beyond the traditional chairside desktop support model by encouraging the deployment of secure remote desktop support. Just as with our help desk services, this also reduces downtime, increases user satisfaction, and helps to eliminate more costly on-site visits. In order to proactively eliminate even more problems, however, InfoTech invests significant time in developing best-practices for standardized desktop builds. This ensures secure and reliable desktop deployments with a much lower incidence of problems down the line.
Life-Cycle Support
InfoTech provides engineering and consulting support in all phases of the System Design Life Cycle, from investigation and analysis through design, development, testing, implementation, evaluation, maintenance and end-of-life. Because of our long-term client relationships, we have been afforded the opportunity to install, support, retire and replace successive technologies, each one successively enhancing the clients’ work experience more than the last.
Technology Consulting
InfoTech technology consulting services and subject matter experts (SMEs) provide expertise in specific technology areas, including disaster recovery, database design, network architecture, communications infrastructure, capacity and backup planning, intrusion detection/analysis.
